We trade in Australian Dollars. Any figures shown on the website in other currencies are for guidance only. Check with your card issuer for their rates and fees for international transactions.Payments Taken online are automatically debited at the time of purchase. Sometimes this may apply for reservations over the phone, if this is the case you will be notified prior been charged.
Please note that all bookings must be made online using our website or over the phone. We cannot accept reservations from 3rd Parties or other websites or by post.
We promise of immediate execution of reservations:
All reservations will be processed as soon as possible, and an email will be sent to you (the customer) confirming the reservation. However, it’s your responsibility to give us correct email address or/and contact us if you didn’t receive the email, as soon as practicable after processing.
1. Agreed Price:
The Agreed price is the price to be paid for the journey as agreed between Executive Vip Bus Service (Trading as Lux Bus Melbourne) and you the Customer. The times, route and other details of the journey are stipulated on the booking confirmation. Any requests to modify any of these details, should be made to us at least 24hrs in advance of the date of travel, and we will endeavour to accommodate minor changes to the customer’s requirement subject to our ability to do so. Agreed journey changes, including additional pick up or drop off points, may result in additional costs to the customer.
2. Extra time
Over time rate may apply, in the event passengers do not leave at the nominated times, or cause delays such as function not finishing on time, over intoxication, or unacceptable behaviour. Overtime Rates are calculated by dividing the total costs of the reservation by the original period of the reservation, resulting in the hourly rate overtime is then charged in 30-minute blocks or part thereof based on the hourly rate Any additional cost will be notified to you and become payable at the end of the booking.
- All bookings are to be secured by an advance payment of a non-refundable deposit by Credit Card Direct debit or Pay Id, at the time of the reservation is being made the reservation is allocated but not fully accepted till such payment is made.
- If the reservation date is within 7 days of the date the booking was taken, then full payment of the reservation will be required and is non-refundable. For bookings beyond 7 days a deposit of 50% will suffice with the balance paid 2 days prior the reservation date or in the case of the balance being paid in cash, to be paid at the commencement of the journey. The balance due is the amount outstanding net of any deposit paid. The agreed payment method appears on the booking confirmation.
Any exceptions to this policy will appear on the booking confirmation and will have been discussed at the time of booking. Settlement of the agreed price in advance by cheque or electronic transfer must allow adequate time for funds to be cleared before the date of travel. Card Transactions will be processed and will appear in your card statement as ” All Hire cars or Executive Vip bus service “
4. Covid -19 Circumstances
If the Victorian Government orders a lock down or your function is cancelled by your venue by order of the Victorian Government and you have documented proof of that from your Venue we can hold any monies paid for a period of 12 months to use for another Booking.
5. Cancellation of booking:
- Should you cancel your booking then the deposit paid is non-refundable unless a similar priced reservation can be taken in time. Additionally, where jobs are cancelled with less than 7 (seven) days’ notice, the full agreed price becomes due and owing. In the event of cancellation between 7 (seven) days and 90 (ninety) days of the date of travel 50% (fifty per cent) of the total agreed price is due and owing. All cancelations are to be made by emailing email@example.com.
- PLEASE NOTE – if you fail to show up or/and do not notify us of a cancellation, we will charge you for the full price agreed, this will be charge to your card on file
Cancellation By Us – We reserve the right to cancel the contract between us if:
- the client doesn’t accept our terms and conditions and/or refuses to provide a deposit.
- one or more of the vehicles you have booked no longer able to cover your reservation.
- booking request is made on a special event day or time. eg. All racing events, weddings, special & all Public Holidays.
If we do cancel your booking hire contract, we will notify you by e-mail or phone and we will re-credit your account with any sum deducted by us from your credit card as soon as possible, but in any event within 30 days of your reservation. We will not be obliged to offer any additional compensation for disappointment suffered.
6. Grace Period:
Lux Bus Melbourne strives always to arrive at all pick up points in advance of the times agreed. There may however, be circumstances that may from time to time occasionally prevent us from meeting these aims, such as inclement weather, road traffic accidents, road resurfacing and such like events outside our control. Reasonably therefore we have built into our schedule of period of up to 30 (thirty) minutes grace. In any event a grace period is invoked in whole or in part, the time of adjusted times will be made up during or after the period of hire, schedules permitting.
Damages, subsequent costs of repairs of such damages to the Buses hired as used by you the customer and/or your guests howsoever caused is your responsibility. Additionally, if one of the parties is sick or unreasonably soils our or subcontracted vehicles, we will charge $250.00 Cleaning fee to make the vehicle good. Where the booking was secured using a credit/charge card you the customer here agree that we may deduct from that card damages as they have arisen. In the event that a credit/charge card was not used for securing the booking we will invoice you directly should the additional payments not be made on the night.
8. Hire type:
We offer a range of hire options, including a pickup and return service, a one-way service and a continual hire service. Unless you have opted for a continual hire agreement, other customers may have hired the vehicle before or after the outward or homeward bound legs of your journey. The inside of the car will be cleaned and replenished as necessary between these hires
9. Vehicle supplied:
We will endeavour to provide the vehicle requested by you. In the unlikely event that we are unable to do so, we reserve the right to provide a substitute vehicle of similar type and capacity. You will be informed of this.
10. Airport Drop Offs/Pickups:
Full flight details help us to give you punctual service. We will make reasonable attempts to monitor in coming flight times; however, we are unable to access reliable information until shortly before departure or scheduled arrival times. If your flight is delayed, either outbound or inbound you should make contact immediately with Lux Bus to notify us, so that we can adjust our schedules and re-arrange drivers. We will endeavour to accommodate delayed flights times but cannot be held liable should circumstances prevent us from being able to respond to changes. In the event we are not reasonably notified of delays, we reserve the right to make additional charges for subsequent collection. Please be advised Buses cannot be left unattended at the pickup points outside the terminal, the drivers will attempt to contact passengers and arrange to meet them when they have made their way to the groups and charters section of the terminal apron. If a meet and greet is required a fee of $100 per hour is required to have one of our representatives meet the group on arrival.
11. Lost Property:
We are unable to take responsibility for loss of property left in the vehicle at any time or under any circumstances.
In the unlikely event of a break down or the car being rendered unserviceable (for example, in the event of collision) we will use our best endeavours to provide a backup vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred because of vehicle breakdown or similar unavailability.
13. Complaints Procedure
In the unlikely event that you have a complaint concerning an reservation through Luz Bus Melbourne, Contact us by Email : firstname.lastname@example.org Please note that the telephone line is manned from 6.00am to 10.00 pm AEST time 7 days a week. Contact Numbers are +61 431 286 997 or +61 439 909 009
A senior manager at Lux bus will personally deal with your queries and you will be kept informed during all stages of the complaints procedure.